OK, Boomer

I’m tired of the constant bitching from Baby Boomers — and even from some of my fellow Gen Xers — with which they deride Millennials as a useless, entitled, whiny generation.

For one thing, they really aren’t referring to all Millennials. Remember: the oldest members of Gen X turn forty in 2020, and the first of the Millennials will start to turn forty the year after that, so they’re not exactly kids. Even the youngest of them are generally out of college unless they’re in grad school if we go by 1996 as the cut-off year. The generation after that, often referred to as Gen Z, are currently 22 and under.

For another thing, they like to conveniently forget that the Millennials are the kids and grandkids of Baby Boomers, and the kids of Gen Xers, so if there are any flaws in upbringing, guess who caused them? Not to mention that it was mostly the Baby Boomers (and the generation before them) who created the very flawed world the Millennials (and a lot of the Gen Xers) found themselves growing up in.

So the first part, demonstrating cherry picking, means that what Baby Boomers are bitching about are not traits unique to a particular generation, but rather traits specific to people of a certain age regardless of generation.

Lazy, entitled, self-centered, and disrespectful? That’s not a description of Millennials. That’s a description in general of people in their teens and early twenties. Y’know what, Boomers? In the 1960s and 70s, your grandparents, the so-called “Greatest Generation,” were saying the same thing about you, what with your rock ‘n roll music and long hair and hippie protests. And their grandparents were saying the same thing about them in the 1920s and 30s, what with their decadent jazz and bootlegging illegal drugs and flappers and scandalous motion pictures. Those grandparents? They got to be born during the U.S. Civil War. And so on, down through all time.

There’s a famous quote, frequently misattributed to Socrates or Plato, phrased thusly:

“The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.”

Sound familiar? Of course it does. And it shouldn’t take anything away from the universality of this statement to learn that it was not uttered in ancient Greece, but came from a student dissertation by Kenneth John Freeman, written in 1907 at Cambridge. However, his dissertation was a summary of complaints made against young people in ancient times, so the concept expressed is accurate and ancient, even if the words are more modern. Well, relatively speaking.

One can only think that perhaps Mr. Freeman wrote his dissertation as an Edwardian Era college student because he was tired of having people born in the 1840s, right at the start of the Victorian Era, put down him and his friends. One can also hope that he wasn’t saying the same things about young people in the 1920s, but he probably was.

So, when it comes to generalities, the complaining Boomers don’t really have a leg to stand on. And I can verify, since I know a hell of a lot of Millennials and Gen Zs, that pretty much almost all of them defy every single stereotype that the old farts would throw at them.

Which brings us to the second part, and the most common complaints Baby Boomers have about Millennials. I’m not going to get into elaborating much on them here, because others have boiled it down to five things, but the key point is that Millennials only have these traits because they were taught them by the people who created the educational system they grew up in and who raised them, principally the Boomers.

Here is the bullet point version of trait and cause.

  • Millennials are entitled, and have a bit of an attitude. Thank you, helicopter parents.
  • Millennials are lazy, don’t work and won’t “pay dues.” Part one: boomer parents micromanaged them and did way too much for them; part two: growing up in a digital world has taught them to hate stupid and inefficient ways of doing things. They aren’t taking shortcuts, they’re innovating, so they get more done in better, faster ways.
  • Millennials are too casual and informal. Yeah, why is this a bad thing? Again, it was their parents who taught them to speak up and speak out, so don’t complain when they do it.
  • Millennials need constant affirmation. No, they don’t. You just treated them like they did growing up and still think that’s true.
  • Millennials don’t take work seriously. Short version: define “seriously.” Millennials would rather actually be doing work at work, even if that means not working as many hours, rather than having to punch in and out for the usual 8×5 week, but spend plenty of legitimate downtime pretending to look like they’re working.

Side note, and a great quote from the article linked above: “General Patton once said, ‘Never tell people how to do things. Tell them what needs to get done, and they’ll surprise you with their ingenuity.’” I couldn’t agree with this more, especially since I work with mostly Boomers, most of whom are cool, but one of whom has an annoying tendency to try to tell me how to do a thing rather than just tell me what needs to get done.

Especially fun when that someone doesn’t understand computers at all but tries to tell me how to do something on, well, you know… the computer. Sigh. And I’m the entitled one with the attitude? Nope. At least I’ve learned the magic defense. Start to explain the intricacies of whatever Excel formula or website navigation I need to do to do what I know how to do without help, and they nope right on out.

But there is one thing that Millennials excel at, and it’s delivering devastating comebacks to Boomers who try to criticize them. I leave you with an extensive and funny compendium of “Millennial Replies to Stupid Shit Boomers Post.” Enjoy!


Photo credit: Author’s collection; picture of his paternal grandfather’s family, with his great grandparents and the four out of six sons who lived to adulthood. Year unknown. His great-grandfather was an emigrant from Germany. His great-grandmother was descended from people who arrived here not long after the Mayflower, with a long Welsh ancestry eventually going back to Henry II and Eleanor of Aquitaine. And at every step of the way, the older generations bitched about the younger and vice versa.

A/B test

Linguists have long debated the topic of whether the language you speak affects and changes the way you think, or indeed creates it, but Stanford researcher Lera Boroditsky believes that it does, and about a decade ago her studies did indicate some surprising things about how language can change the way a person perceives space, time, and relative location.

I won’t go into them here in detail since that’s not the point of this post, but there is an aboriginal tribe in Australia that gives spatial directions in absolute terms, based on compass directions — “What are you holding in your northwest hand?” Consequently, not only are they always aware of their location relative to the compass points, but they think of time this way as well. Ask them to arrange a series of photos in chronological order, and they will do it from east to west no matter which way they’re facing.

If you think about it, that makes perfect sense: Time measured from sunrise to sunset; from dawn to dusk.

She did also notice some cognitive changes when they taught English speakers to use the same kind of terms as other languages. For example, they’d ask their subjects to think of durations not as “long” and “short,” but in terms common to Greek and Spanish speakers: little, a lot, and big. They also had English speakers think of time the way Mandarin speakers do — not horizontally and left to right, but vertically, from top to bottom. Yesterday is up and tomorrow is down. Once they started to think in these terms, English speakers started to perceive time vertically as well.

Different languages can change personalities, too. Someone who is shy and reserved in one language may be outgoing in another, and their degree of fluency may also affect the type and depth of change. It’s also a matter of whether someone is bilingual but monocultural, or bilingual and bicultural. In the case of the former, it’s generally a speaker of language A learning language B in their own A-speaking country, largely free of cultural influence from B. For example, a native-born American studying Japanese, but only in the U.S. in school.

In the latter case, the speaker of A will grow up either in the original country of the A language and culture before moving to learn the B language in the B culture, or will grow up in the B country with parents and possibly grandparents who grew up in the culture of A. For example, someone who was either born in Turkey or born to Turkish immigrants to Germany, who either learned only Turkish during their early schooling and then German after emigrating, or who grew up in a household in Germany where Turkish was the primary language, but learned German in school.

I know from my own experience that my personality changes when I speak Spanish. Me hace mucho más coqueto. It makes me a lot more flirtatious. And while I’m technically bilingual but monocultural, the culture of Southern California is so heavily influenced by Latin America in the first place that it takes actual effort to be monocultural here. Then again, the western third of the U.S. used to be Mexico before we manifest-destinied the shit out of it, and two whole continents belonged to the natives and their expansive empires before the Spaniards and Brits toddled along and screwed that up.

Yeah, in English, I tend to digress to lecture a lot. I don’t do that in Spanish so much, either, unless it’s explaining some fascinating thing I discovered about the language to a fellow learner.

Onward!

Another aspect of language is the one that creates group personalities, and part of successfully joining any particular group is picking up on their own specific terminology and slang. Not knowing the terms will immediately peg a person as an outsider. This is very true of improv, and at ComedySportz we jokingly say “We are not a cult,” because some of our warm-up games certainly sound like we are.

But if you eavesdropped on a conversation between a couple of improvisers and had no experience, you’d be totally left in the dark hearing terms like Bunny Bunny, 185, Canadian cross, heel and face, “lean into it,” space work, VAPAPO, Harold, scene game, jump out game, head-to-head, brown-bag, groaner, piano torture, and (#) things.

Some of those terms are even unique to ComedySports and improvisers from other companies might not know them unless they’ve seen CSz shows. Now, if you’ve read my previous post, you probably know where this is going.

Since I started working in the field of health insurance, I’ve been learning a completely different set of words and expressions, a lot of them initialisms or acronyms, and by now I can reel them off by memory: AEP, Part D, MAPD, Plan F, Plan G, effective date, “Original” Medicare, Med Sup, HIPAA, ePHI, open enrollment, re-shopping, CMS (with a whole different meaning than in the internet world), guaranteed issuance, birthday rule, SEP, and on and on.

In all likelihood, unless you’ve ever been on Medicare, worked in a related field, or have helped an older relative navigate its rapids, you probably don’t know what many or any of those terms mean. I sure didn’t just over a month ago. Now, I’m rattling them off fluently with my co-workers.

But, at the same time, I’m now taking on more and more responsibility for explaining the things that I legally can to clients who phone in (I’m not an agent, so can’t recommend plans, or quote prices, or that kind of thing), and the calls are becoming more frequent since we just sent out a massive mailing to let everyone know that it’s time to re-evaluate their Medicare Part D, which is the insurance that covers their prescriptions. Long story short, insurance companies change their formularies, or lists of drugs that they cover, every year, and announce the changes effective January 1st on October 15th. These can make huge differences in cost, especially if a plan suddenly drops a particular drug, or another one has a price increase for a certain tier.

Thus begins the AEP, or annual enrollment period, which runs from October 15th to December 7th. Have I bored the hell out of you yet? It’s actually a lot more fascinating than it might sound, and for me it’s a good insight into the monster we’d be up against with any attempt to make Medicare for All work, especially if it maintains its weird four-part structure.

This brings me back to the language thing, though. In essence, I’m helping people understand a foreign language that I’m only just learning myself, and when I’m on the phone I can already feel my personality change. For one thing, I speak a lot more slowly than I usually do, and my entire manner slips much more into friendly but neutral customer service voice.

And yes, it’s a lot different than my phone personality when I was doing customer service for the Dog Whisperer’s website or when I’m dealing with customers who call the ComedySportz L.A. office or box office because, again, those are different worlds and different languages.

I’ve also quickly learned to become much blunter with people who aren’t clients. It’s amazing how many sales calls the office gets, especially with sales people who try to do so in the guise of already having some sort of business or client relationship with the boss, and he taught me a great question to ask: “Are you calling to buy something from him, or to sell him something that will increase his business?”

Not that this will get them through, but at least I’ll take a message instead of hang up on them.

The real trick, though, is to not get caught up in the confusion that a lot of callers have — and they’re totally right to be confused, since this is either entirely new to them if they’re just turning 65, or because every so often there’s one sudden big change (like this year) and I’m dealing with a number of people anywhere from their mid-70s to mid-90s. A lot of them at that age don’t like change, so they just try to shut it out. Plenty of them don’t mind change and don’t shut it out, of course, but I don’t seem to get those calls.

The end result of it all, though, is that I find myself in the same split-personality world I was in way back during my first office job right out of college, before I went into that almost-exclusive entertainment-related career: normal person by day, creative freak show by night. Bilingual and bipersona, to coin a phrase. The secret is being able to switch back and forth.